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Debian Security Advisory DSA 2696-1 (otrs2 - privilege escalation)
Information
Severity
Severity
Family
Family
CVSSv2 Base
CVSSv2 Base
CVSSv2 Vector
CVSSv2 Vector
Solution Type
Solution Type
Created
Created
Modified
Modified
Summary
A vulnerability has been discovered in the Open Ticket Request System, which can be exploited by malicious users to disclose potentially sensitive information. An attacker with a valid agent login could manipulate URLs in the ticket split mechanism to see contents of tickets they are not permitted to see. The oldstable distribution (squeeze) is not affected by this issue.
Affected Software
Affected Software
otrs2 on Debian Linux
Detection Method
Detection Method
This check tests the installed software version using the apt package manager.
Solution
Solution
For the stable distribution (wheezy), this problem has been fixed in version 3.1.7+dfsg1-8+deb7u1. For the testing distribution (jessie), this problem has been fixed in version 3.2.7-1. For the unstable distribution (sid), this problem has been fixed in version 3.2.7-1. We recommend that you upgrade your otrs2 packages.