OTRS 5.0.x < 5.0.37, 6.0.x < 6.0.20, 7.0.x < 7.0.9 Information Disclosure Vulnerability

CVSS Base Vector:
AV:N/AC:L/Au:M/C:P/I:N/A:N

Detection Type:
Remote Banner Unreliable

Solution Type:
Vendor Patch

Summary:
OTRS is prone to an information disclosure vulnerability.

Detection Method:
Checks if a vulnerable version is present on the target host.

Technical Details:
An attacker who is logged into OTRS as an agent user with appropriate permissions can leverage OTRS tags in templates in order to disclose hashed user passwords.

Affected Versions:
OTRS 5.0.x through 5.0.36, 6.0.x through 6.0.19 and 7.0.x through 7.0.8.

Recommendations:
Update to version 5.0.37, 6.0.20, 7.0.9 or later.