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Debian LTS Advisory ([SECURITY] [DLA 1816-1] otrs2 security update)
Information
Severity
Severity
Family
Family
CVSSv2 Base
CVSSv2 Base
CVSSv2 Vector
CVSSv2 Vector
Solution Type
Solution Type
Created
Created
Modified
Modified
Summary
The remote host is missing an update for the 'otrs2' package(s) announced via the DSA-1816-1 advisory.
Insight
Insight
Two security vulnerabilities were discovered in the Open Ticket Request System that could lead to information disclosure or privilege escalation. New configuration options were added to resolve those problems. CVE-2019-12248 An attacker could send a malicious email to an OTRS system. If a logged in agent user quotes it, the email could cause the browser to load external image resources. CVE-2019-12497 In the customer or external frontend, personal information of agents can be disclosed like Name and mail address in external notes.
Affected Software
Affected Software
'otrs2' package(s) on Debian Linux.
Detection Method
Detection Method
Checks if a vulnerable package version is present on the target host.
Solution
Solution
For Debian 8 'Jessie', these problems have been fixed in version 3.3.18-1+deb8u10. We recommend that you upgrade your otrs2 packages.