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Debian LTS Advisory ([SECURITY] [DLA 1816-1] otrs2 security update)

Information

Severity

Severity

Medium

Family

Family

Debian Local Security Checks

CVSSv2 Base

CVSSv2 Base

5.0

CVSSv2 Vector

CVSSv2 Vector

AV:N/AC:L/Au:N/C:P/I:N/A:N

Solution Type

Solution Type

Vendor Patch

Created

Created

3 years ago

Modified

Modified

3 years ago

Summary

The remote host is missing an update for the 'otrs2' package(s) announced via the DSA-1816-1 advisory.

Insight

Insight

Two security vulnerabilities were discovered in the Open Ticket Request System that could lead to information disclosure or privilege escalation. New configuration options were added to resolve those problems. CVE-2019-12248 An attacker could send a malicious email to an OTRS system. If a logged in agent user quotes it, the email could cause the browser to load external image resources. CVE-2019-12497 In the customer or external frontend, personal information of agents can be disclosed like Name and mail address in external notes.

Affected Software

Affected Software

'otrs2' package(s) on Debian Linux.

Detection Method

Detection Method

Checks if a vulnerable package version is present on the target host.

Solution

Solution

For Debian 8 'Jessie', these problems have been fixed in version 3.3.18-1+deb8u10. We recommend that you upgrade your otrs2 packages.

Common Vulnerabilities and Exposures (CVE)

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1. Download Multipass

sudo snap install multipass

2. Launch a multipass instance

multipass launch -c 2 -m 6G -d 20G -n mageni 20.04 && multipass shell mageni

3. Install Mageni

curl -sL https://www.mageni.net/installation | sudo bash

1. If you don’t have it already, install Brew. Then, to install Multipass simply execute:

brew install --cask multipass

2. Launch a multipass instance

multipass launch -c 2 -m 6G -d 20G -n mageni 20.04 && multipass shell mageni

2. Install Mageni

curl -sL https://www.mageni.net/installation | sudo bash

1. Download the installer for Windows

Note: You need Windows 10 Pro/Enterprise/Education v 1803 or later, or any Windows 10 with VirtualBox

2. Ensure your network is private

Make sure your local network is designated as private, otherwise Windows prevents Multipass from starting.

3. Run the installer

You need to allow the installer to gain Administrator privileges.

4. Launch a multipass instance

multipass launch -c 2 -m 6G -d 20G -n mageni 20.04

5. Log into the multipass instance

multipass shell mageni

6. Install Mageni

curl -sL https://www.mageni.net/installation | sudo bash