OTRS 6.0.x < 6.0.25, 7.0.x < 7.0.14 Message Vulnerability

Published: 2020-01-13 04:38:39
CVE Author: NIST National Vulnerability Database (NVD)

CVSS Base Vector:
AV:N/AC:L/Au:S/C:N/I:P/A:N

Detection Type:
Remote Banner Unreliable

Solution Type:
Vendor Patch

Summary:
OTRS is prone to a vulnerability where it is possible to send drafted messages as wrong agent.

Detection Method:
Checks if a vulnerable version is present on the target host.

Technical Details:
Agent A is able to save a draft (i.e. for customer reply). Then Agent B can open the draft, change the text completely and send it in the name of Agent A. For the customer it will not be visible that the message was sent by another agent.

Affected Versions:
OTRS 6.0.x through 6.0.24 and 7.0.x through 7.0.13.

Recommendations:
Update to version 6.0.25, 7.0.14 or later.

NIST (National Institute of Standards and Technology) NVD (National Vulnerability Database)

https://nvd.nist.gov/vuln/detail/CVE-2020-1767

References:

https://otrs.com/release-notes/otrs-security-advisory-2020-03/

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Severity
Medium
CVSS Score
4.0

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