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OTRS 6.0.x < 6.0.25, 7.0.x < 7.0.14 Message Vulnerability
Information
Severity
Severity
Medium
Family
Family
Web application abuses
CVSSv2 Base
CVSSv2 Base
4.0
CVSSv2 Vector
CVSSv2 Vector
AV:N/AC:L/Au:S/C:N/I:P/A:N
Solution Type
Solution Type
Vendor Patch
Created
Created
4 years ago
Modified
Modified
4 years ago
Summary
OTRS is prone to a vulnerability where it is possible to send drafted messages as wrong agent.
Insight
Insight
Agent A is able to save a draft (i.e. for customer reply). Then Agent B can open the draft, change the text completely and send it in the name of Agent A. For the customer it will not be visible that the message was sent by another agent.
Affected Software
Affected Software
OTRS 6.0.x through 6.0.24 and 7.0.x through 7.0.13.
Detection Method
Detection Method
Checks if a vulnerable version is present on the target host.
Solution
Solution
Update to version 6.0.25, 7.0.14 or later.