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OTRS DoS Vulnerability (OSA-2021-09)
Information
Severity
Severity
High
Family
Family
Denial of Service
CVSSv2 Base
CVSSv2 Base
7.8
CVSSv2 Vector
CVSSv2 Vector
AV:N/AC:L/Au:N/C:N/I:N/A:C
Solution Type
Solution Type
Vendor Patch
Created
Created
1 year ago
Modified
Modified
1 year ago
Summary
OTRS is prone to a denial of service (DoS) vulnerability.
Insight
Insight
DoS attack can be performed when an email contains specially designed URL in the body. It can lead to the high CPU usage and cause low quality of service, or in extreme case bring the system to a halt.
Affected Software
Affected Software
OTRS version 6.0.1 and later, 7.0.x through 7.0.26 and 8.0.x through 8.0.13.
Detection Method
Detection Method
Checks if a vulnerable version is present on the target host.
Solution
Solution
Update to version 7.0.27, 8.0.14 or later.